We aim to make your shopping experience as easy and flexible as possible, because your satisfaction is our priority. That’s why we offer a hassle-free return and exchange policy to give you peace of mind when making a purchase.

General Return and Exchange Conditions:

1. Return and Exchange Period:
You can return or exchange any product within 30 days from the date of receiving it. We want you to shop with confidence, and our flexible return policy allows you to try our products risk-free.

2. Conditions for Returnable or Exchangeable Products:

• The product must be unused and in its original condition.
• The product must be in its original packaging, if applicable.
• The product must be in good condition and not used or damaged.

3. Non-returnable or Non-exchangeable Items:

• Used or damaged products due to use.
• Clothing or accessories with removed tags.
• Personal items or cosmetics after being opened.
• Customized or personalized products as per customer request.

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Return and Exchange Process:

How to start a return or exchange?

• Contact us: Simply contact us via email at refund@kirlyz.store or on WhatsApp at WhatsApp with your order details and invoice number.
• Instructions: We will send you clear instructions on how to return or exchange the product.

Fast Return:

Once we receive and inspect the returned product, we will process the refund to your original payment method promptly.

Exchanges:

If the product is defective or damaged, we will exchange it immediately. We will send you the replacement product at no additional cost.

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Shipping and Return Conditions:

• Shipping in case of our error: If the product is defective or there was an error on our part, we will cover the return shipping costs.
• Shipping in other cases: If the return or exchange is not due to our error, the customer will be responsible for the return shipping costs.

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Non-returnable or Non-exchangeable Items:

• Used or damaged products due to use.
• Clothing or accessories with removed tags.
• Cosmetics or personal care items after opening the package.

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Fast and Easy Return or Exchange:

Once the returned product is inspected, we will process the refund or exchange promptly. The refund will be credited to your account or the replacement product will be sent based on your choice.

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Contact Us:

If you need assistance or have any questions, please feel free to contact us via email or WhatsApp:

• Email: refund@kirlyz.store
• WhatsApp Link: wa.me/+201111454969